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Customer Service


We're so glad you've chosen christianaudio and hope your experience on our site is everything you want and need it to be! In the event it is less than desired or you have questions, problems, or concerns, we do have a few ways that you can contact us and receive service!

If you're in a hurry and need to send us a quick message, click the "Help" button at the bottom-right of any page on our site to send a speedy customer service email.

FAQ & Support Knowledge Base

View our answers to FAQs, common solutions, and ask other users of christianaudio by visiting the christianaudio Support Forums!

And of course, we would love for you to share ideas for improvements to our site and services so we can constantly move in the right direction! Your input is invaluable.

Please Note: All posts, comments, and replies (everything) in our Knowledge Base is public and visible to everyone. Please be cautious with the personally identifiable information you post in our Knowledge Base.

Help & Support

You can email us at (be sure to send your full name and account email address so we can find you in our system). We will return your email as soon as possible and work with you regarding whatever question you have.

Fill out a customer service help request by clicking the "Help" tab at the top of any page on our site.

Sometimes, due to a high volume of requests, it can take up to 2 business days to process your help request.

» Wholesale orders & inquiries:

Postal Mail

Contact us via postal mail at our offices:
6 Business Park Road
Old Saybrook, CT 06475

This is NOT a physical store location.

For returns, refunds & warranty questions, please contact customer support. You must receive authorization before mailing a return. Also, review our Refund & Return Policy for specific instructions and information about refunds.

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